At Sweetkami, we understand that sometimes a product may not meet your expectations. Our refund and exchange policy allows you to return any unused item within 30 days of the original purchase date for a full refund or exchange. Please contact our customer service team to initiate the return process. For more information, please refer to our detailed return policy on our website.

Sweetkami operates Monday through Friday from 9:00 AM to 5:00 PM Philippine Standard Time. We are closed on weekends and national holidays. Our customer service team is available during these hours to assist you with any inquiries or concerns you may have. Please let us know if you have any additional questions about our business hours.